Laura Portz Head of New Products, Avid Ratings

Laura Portz

Head of New Products – Avid (HomeKeep, AvidWarranty) by ECI Software Solutions

 

Laura is an experienced leader in home services and customer experience, driving innovation in the residential construction industry. At ECI Software Solutions, Laura leads the development of cutting-edge solutions that simplify warranty management for builders and enhance the homeownership experience. Her expertise spans nonprofit association management, hospitality, and customer-focused technology, equipping her with a unique perspective on improving builder operations and the homeowner experience.

 

When not pioneering product innovation, she can be found embracing the outdoors—whether it’s dog park visits, horse riding, skiing on water or snow, hiking, and climbing. She and her husband are raising two adventurous daughters who share their love of the outdoors.

 

Connect with Laura: LinkedIn

 

About Avid's Suite of Products:

• Exceptional customer experiences begin with insightful data, and AvidCX ensures you capture what truly matters. With a wide range of fully customizable feedback tools, this platform empowers homebuilders to track, assess, and enhance the entire customer journey—from prospective homebuyers to satisfied homeowners.
• AvidWarranty redefines new construction warranty management with AI-powered efficiency, streamlining processes for homebuilders while maximizing homebuyer satisfaction.
• HomeKeep transforms home management by providing a centralized, digital hub that simplifies communication, automates maintenance, and reduces builder workload.

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